Privacy notice · updated 12 November 2026
How your enquiry data is handled
Who is responsible?
Pearl Lemon Accountants Ltd (company number 14574661) is the operator and data controller for this website's preliminary enquiry service. Registered office: 86 Falling Lane, Yiewsley, West Drayton, England UB7 8AE. Contact: info@pearllemongroup.com.
What we collect
We request initial import duty enquiries, including importer identity, relevant work role, annual duty band, history of records, sector, existing adviser and a short reason for possible review. We record your name, work email, business, consent acknowledgement and a submission identifier. Technical anti-abuse verification is processed through Cloudflare Turnstile. Please do not submit bank information, identification, login credentials, detailed customs files, tax returns or special-category personal data in this form.
Why we use it
We use these details to assess and respond to a genuine business enquiry, avoid duplicate submissions, route it internally to the relevant accountancy team and protect the service against abuse. Our usual lawful basis is legitimate interests (UK GDPR Article 6(1)(f)); if you ask us to take steps before entering into a contract, Article 6(1)(b) may also apply. Ticking the form box confirms you have read this notice and want a reply; it is not consent to unrelated marketing.
Who receives it?
Form submissions are processed by Cloudflare Workers, stored in a restricted Cloudflare D1 database with an EU jurisdiction setting, and notified to the team through Cloudflare Email Service at info@pearllemongroup.com. Authorised Pearl Lemon Accountants Ltd personnel can review submissions. We will explain any proposed referral to an independently qualified rating or customs specialist before sharing your detailed matter for representation. A submission does not appoint a specialist or authorise an HMRC or valuation challenge.
How long we keep it
The enquiry database is scheduled to erase initial submissions after 90 days. Correspondence that progresses into an actual business engagement, legal dispute or statutory requirement may need a different documented retention period. We do not add preliminary enquirers to marketing lists merely because they submit this form.
Security and transfers
We use HTTPS, anti-spam controls, restricted database bindings and limited-access notifications. Email delivery and Cloudflare's global infrastructure can involve processing outside the UK; where applicable, appropriate transfer safeguards apply. Avoid emailing sensitive documents until an agreed secure exchange process is in place.
Your rights
Subject to applicable exemptions, you may request access, correction, deletion, restriction or objection by writing to info@pearllemongroup.com. Please mention which of our websites you used. You may also complain to the UK Information Commissioner's Office. We do not use this form for solely automated decisions that determine legal or similarly significant effects.
Cookies and analytics
We do not require advertising cookies to submit an enquiry. Cloudflare Turnstile may process technical anti-abuse signals. Essential delivery and security logs may be retained by infrastructure providers under their separate policies.
This is an initial enquiry service, not a guarantee of a refund, an instruction to represent you or an offer of regulated professional advice.